with COVID-19 at work? Pan-Canadian employees with on-sitecustomer contact are also more likely to feel vulnerable (12% feel “somewhatunsafe” and 2% feel “very unsafe”) than those with no contact with customers onsite (5% feel “somewhat unsafe” and 1% “very unsafe”). However, this differencemay not be solely due to working methods. Business leaders have reportedhostile reactions and sometimes even harassment from customers resistant toCOVID-19 protocols/measures; this is one of the reasons why employees ofhardware stores located in Anjou and Pointe-Claire went on strike last year .As customer relations problems for 21% ofemployees in Quebec, this may have worsened during the pandemic. Tip
for SMBs : When faced with hostile customers and fear of catchingCOVID-19, employees in customer-facing roles need increased support. Increasethe frequency of breaks, offer individual meetings between employees andmanagers, and encourage building relationships Special Phone Number Data between colleagues to managestress in the workplace. What can employers do to reduce workplace stress? Thepandemic has had many effects on the mental health of employees, both in theworkplace and at home. As these issues can have a negative impact on jobperformance and productivity, it is clear that companies must engage inemployee support. Attention should be paid to the influence that the atmospherein the workplace can have on the mental state of employees, even
when distancing measures are applied. Gathering employeeopinions on their working conditions, whether through individual interviews oranonymous surveys , can help inform and guide your decisions. As our surveyshowed that increased workload impacts workplace stress, SMEs could use projectmanagement tools to keep track of individual skills and distribute tasks basedon availability. Creating wellness programs and other mental health resourcescould relieve some of this stress and provide employees with the support neededto maintain their mental health at work.Mental health at work: do employeesfeel considered? Published on 2022-03-23 by Tessa Anaya Ensuring the mentalwell-being of employees is crucial for businesses, especially
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