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This way, you reduce the risk of customer dissatisfaction and optimize your brand image. What is customer experience? Customer experience (CX) refers to all of the perceptions and emotions felt by consumers during each stage of the purchasing journey, from pre-sales to post-purchase. By definition, the customer experience is the sum of all interactions between the company and the customer, regardless of the channel chosen: telephone, in-store visits or live chat for example.

The customer experience is part of a proactive approach which constantly pushes companies to adapt their message, to listen, to create a link with the consumer and to personalize their Belize WhatsApp Number exchange. A positive customer experience allows businesses to differentiate themselves from the competition, improve their business performance and build customer loyalty.




However, its administration is often described as complex and expensive, sometimes to the point of being synonymous with a real headache. Dexem modernizes the way companies manage their telephone reception, improve their customer experience and boost their productivity by making the administration of their interactive voice server simple and accessible. and personalize your IVR in just a few clicks with Dexem.